1. What I collect
When you sign up and train with me, I may collect:
- Contact details: name, email, phone, Instagram handle.
- Body and health information: date of birth, gender, height, weight, body fat %, injuries, medical conditions and medications from your health screening, and how you feel (sleep, stress, energy, soreness). This is sensitive information.
- Training and nutrition data: workouts you log, food and macro logs, check-in answers, goals and preferences.
- Photos and videos: progress photos and form videos, only if you choose to send them.
- Payment details: handled by Stripe. I don't see or store your full card number. I see your name, email, plan and payment status.
- Messages between you and me.
2. Why I collect it
To coach you safely: to build and adjust your program and macros, to check you're fit to train, to review your progress, to bill you, and to keep the business records the law requires. I don't sell your information, and I don't use it for advertising without your separate consent.
3. Who can see it
Only me, plus the services I use to deliver coaching:
- Everfit — the coaching app that holds your program, logs, check-ins, messages and photos.
- Stripe — payments and receipts.
- Google Workspace / Microsoft 365 — for email and any intake documents.
- My accountant, if needed, for invoices (payment details, not health information).
These providers may store data on servers outside Australia, including in the United States. I choose providers that have their own privacy and security commitments, but I can't control how they run their systems.
I may also disclose information if the law requires it, or to prevent a serious threat to someone's life or health.
4. Photos, videos and testimonials
Progress photos and videos are for coaching only. I will not publish your photos, results, name or story anywhere, including Instagram, without your separate written permission, and you can withdraw it at any time.
5. How I look after it
- Coaching data lives in the Everfit app behind a login. I protect my own accounts with strong passwords and two-factor authentication where it's available.
- I don't keep health information in personal notes, screenshots or messaging apps beyond what's needed.
- I keep client records for 7 years for tax and legal reasons, then delete or de-identify them.
6. Your rights
You can ask to see the information I hold about you, ask me to correct it, or ask me to delete it (subject to records I must keep by law). Email me at coach.winno@gmail.com and I'll respond within 30 days.
7. Complaints
If you're unhappy with how I've handled your information, contact me first. I'll look into it and reply in writing. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
8. Data breaches
If your information is involved in a breach that's likely to cause you serious harm, I'll tell you and the OAIC as the law requires.
9. Website and cookies
This website doesn't use cookies or tracking.
10. Changes
I may update this policy. The date at the top shows the latest version.
11. Contact
Winno Company, ABN 32 187 703 062
Email: coach.winno@gmail.com