By signing up for online coaching you agree to these terms. They're written to be read, not skimmed past. If something's unclear, ask me before you pay.
1. What you're buying
Online coaching with Winno comes in three plans:
Basic Online Coaching
- A goal-specific training program
- A monthly macro and target review
- App access to log your training and nutrition
- Self-directed. There's no active weekly review of your check-ins.
Complete Online Coaching
- A tailored training program
- Weekly workout check-ins, reviewed by me
- Fortnightly macro and nutrition check-ins. Your data is reviewed every two weeks and your macros are changed when the data says they should be, not on a fixed schedule.
- Priority messaging, with replies within 48 business hours
- Access to the full library of goal-specific programs
- Video submission review and feedback
- Ad-hoc exercise demonstrations
Premium Online Coaching
- Everything in Complete, plus:
- A live 1:1 video call every 2 weeks (30 minutes)
- Direct messaging, with replies within 24 hours
- Same-week video form-check turnaround
- Contest-prep or peak-week support, or a physique and posing review if you're not competing
- Capped at 3 to 5 clients
Coaching is delivered through the Everfit app. You'll need a smartphone and a working internet connection.
2. Who this is for
- You must be 18 or over.
- You must complete the intake form and the Health Screening (PAR-Q) and Waiver before your program starts. I can't safely program for you without them.
- If your answers to the health screening mean you should see a doctor first, I'll ask you to get clearance before we start. Your program begins once I have it.
3. Price, billing and GST
- Basic is $150 per month. Complete is $250 per month. Premium is $500 per month. All prices are in Australian dollars and include GST.
- Billing is monthly, in advance, by card through Stripe. Your first payment is taken when you sign up and repeats on the same date each month until you cancel.
- Tax invoices are issued for each payment.
- If a payment fails, I'll let you know and Stripe may retry. If it stays unpaid, I may pause your access until it's sorted.
- Prices may change. I'll give you at least 30 days' written notice before any change affects you, and you can cancel before it does.
4. Cancelling
- There's no lock-in contract. You can cancel at any time.
- To cancel, use the customer portal link in your Stripe receipt, or message me. Cancel before your next billing date to avoid the next payment.
- When you cancel, you keep access until the end of the month you've already paid for. I don't provide part-month refunds, except where the law requires one (see section 5).
5. Refunds and your rights
- There's no results-based guarantee at this time — see "Cancelling" above for the no-lock-in, cancel-any-time terms that apply instead.
- Nothing in these terms limits your rights under the Australian Consumer Law. Services must be provided with due care and skill and be fit for the purpose we agreed. If I fail to meet that standard, you may be entitled to a remedy, including a refund.
- I can't promise a specific result. Your outcome depends on your consistency, sleep, stress, food and health, not only on the program.
6. Health, safety and what I am not
- I'm a personal trainer. I'm not a doctor, physiotherapist, dietitian or psychologist. Nothing I give you is medical advice.
- Nutrition: I provide general nutrition guidance, such as calorie and macro targets for body composition and performance. This is not medical nutrition therapy or a prescribed diet for a condition. If you have a medical condition affected by diet (for example diabetes, kidney disease or a food allergy), are pregnant or breastfeeding, or have a history of disordered eating, tell me before we start and talk to your doctor or an accredited practising dietitian. I may decline to set targets, or need their sign-off first.
- Exercise carries a risk of injury. You take part at your own risk, subject to your rights under the law. You agree to train within your limits, stop if something feels wrong, and get medical advice for pain, dizziness, chest symptoms or anything that worries you.
- You must tell me about any injury, illness, medication or pregnancy that starts after signing up, since it may change your program.
- In an emergency, call 000. Coaching messages aren't monitored for emergencies.
7. Your responsibilities
- Give me accurate information, and update me when things change.
- Log your training and complete your check-ins, since that's what I use to adjust your coaching.
- Use the program as written. If you change it or add things, tell me.
- Treat me and any other clients with respect.
8. Messaging and response times
- Message me through Everfit chat. Please don't use Instagram DMs for coaching questions, as they get lost.
- Premium clients: I aim to reply within 24 hours.
- Complete clients: I aim to reply within 48 business hours. Basic clients: I reply as I'm able, usually within 3 business days.
- I work in Australian Eastern time. Replies may be slower on weekends or when I'm competing or away. I'll tell you ahead of time for longer absences.
9. Check-ins
- Complete and Premium: weekly check-ins are due by Sunday, 8:00pm AEST/AEDT. I review them and reply where something needs my attention.
- Basic: you complete a monthly check-in, and I review it and update your targets.
- If you miss a check-in, I'll message you once. Repeated missed check-ins may pause your coaching review until we're back on track.
10. Photos, videos and testimonials
- Progress photos and form-check videos are optional and used for coaching only. They stay private.
- I will never share your photos, videos, results or name publicly without your separate written permission. You can say no and still be a client, and you can withdraw permission at any time.
11. Privacy
I collect and use your information as set out in the Privacy Policy. Some of it is health information, which I handle with extra care.
12. Intellectual property
Your program, videos and materials are for your personal use only. Please don't resell, share or post them. Your data stays yours.
13. Pausing or ending coaching
I can end coaching if payments stay unpaid, if you're abusive, if you give me false health information, or if I decide I can't coach you safely. I'll refund any part of the current paid period I haven't delivered.
14. Liability
To the extent the law allows, I'm not liable for indirect or consequential losses. Nothing here limits liability that can't be excluded by law, including under the Australian Consumer Law.
15. Changes and governing law
I may update these terms. If a change matters to you, I'll tell you and you can cancel before it applies. These terms are governed by the laws of New South Wales, Australia.
16. Contact
Winno Company, ABN 32 187 703 062
Email: coach.winno@gmail.com
Instagram: @coach.winno