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Frequently asked questions.

Answers to the questions people ask most before signing up. If yours isn't covered, book a free call or email me.

Getting started

I'm a beginner. Is this for me?

Yes. The program is built around your current level, and every exercise comes with a demonstration in the app.

Which tier should I pick?

Basic suits people who want a structured plan and are comfortable working independently. Complete adds weekly check-in reviews and ongoing adjustments. Premium adds fortnightly one-on-one calls, faster replies and contest-prep support.

Not sure? Book a free call and I'll recommend the right plan.

What happens after I pay?

Stripe emails your receipt. Then your onboarding forms land in your inbox: goals, a health screening (PAR-Q) and a waiver. Once they're done I build your program and send your Everfit app invite.

Who can sign up?

Anyone 18 or over. If your health screening suggests you should see a doctor first, I'll ask for medical clearance before we start.

Do I need a gym?

No. List the equipment you have on the intake form and your program is written around it, whether that's a commercial gym or a home setup.

How coaching works

How much time do I need each week?

Your program is built around the time you have. Three sessions a week of 45 to 60 minutes is enough to make steady progress.

What app do you use?

Everfit. Your program, exercise demos, training log, nutrition targets, check-ins and messages all live there. You need a smartphone and an internet connection.

What's a check-in?

A short progress update: bodyweight, training performance, energy and recovery, and progress photos where relevant. On Complete and Premium it's weekly, due Sunday 8pm Sydney time, and I review it and adjust your plan where needed. On Basic it's monthly.

Do I get a meal plan?

You get calorie and macro targets, adjusted when your data says so (monthly on Basic, fortnightly on Complete and Premium). It's general nutrition guidance, not a prescribed diet. If you have a medical condition affected by diet, talk to your doctor or an accredited practising dietitian first.

How fast do you reply?

Premium: within 24 hours. Complete: within 48 business hours. Basic: usually within 3 business days. Messages go through the Everfit chat so nothing gets lost.

Do you do contest prep?

Yes, on Premium: contest-prep and peak-week support, or a physique and posing review if you're not competing. I've completed a full contest prep myself.

Money

How much does it cost?

Basic $150 / month, Complete $250 / month, Premium $500 / month. AUD, GST included, billed monthly by card through Stripe. You get a tax invoice for every payment.

Can I cancel?

Anytime. No lock-in contract. Cancel through the link in your Stripe receipt, or message me, before your next billing date. You keep access until the end of the month you've paid for.

Do you offer refunds?

There are no part-month refunds and no results guarantee. Your rights under the Australian Consumer Law always apply. The full details are in the Terms.

Can I change tiers?

Yes. Message me and we'll move you up or down from your next billing date.

Why is Premium limited?

The one-on-one calls and priority replies take significant time, so Premium is capped at 3 to 5 clients to keep the service level high.

Privacy

Will you post my photos or results?

Never without your separate written permission. Progress photos and form videos are for coaching only. You can say no and still be a client, and you can change your mind later. See the Privacy Policy.

Still unsure? Email coach.winno@gmail.com or book a free call.

Ready to start?

Sign up today, or book a free 15-minute call if you have questions first.